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Terms & Conditions

Our Cakes

All images shown on our site are for illustrative purposes only. We will endeavour to provide each product as described and to match the image shown, however as the products we use may be changed or discontinued by the manufacturer we cannot be held responsible for any disputes arising from this. Where any items are changed they will be replaced with an item of equal or better quality.
 
All our items will be securely packaged in bubble wrap and placed in cardboard boxes.
 
Delivery
All our items will be delivered via Royal Mail recorded delivery. Please contact us for a price if you require shipping outside of the United Kingdom.
 
Products will be insured against loss or damage for the full value of each item. Items will only be dispatched after payment clears. We aim to dispatch all our items within 5 working days however, we can not be held responsible for any delays incurred by Royal Mail.
 
Payment
We currently accept payments through Paypal. You do not need a Paypal account to use this service and you can use various payment methods such as Visa and Mastercard.
 
When your order has been processed you will receive an email from Paypal confirming all the details. This is your proof of purchase. Once this has been issued your order will be processed and delivered as per our Terms and Conditions.

Refunds and Returns
We want to ensure you are happy with your purchase but in the unlikely event you are not we offer a full refund (excluding postage and packaging) for any items provided they are returned to us in their original condition and packaging. Please note you are responsible for the return postage costs. We would recommend that you obtain proof of postage for your returns as we can not offer a refund if the product is lost and there is no proof of postage.
 
Before you return your item you may wish to contact us to see if we can resolve your dispute. Please email us at info@tlcnappycakes.co.uk
 
Privacy Policy
Any personal information you provide to us will only be used by TLC Nappy Cakes to complete your order or to contact you regarding any queries and future offers. We will not provide your details to any other third parties. We do reserve the right to publish any feedback you provide to us but details which could personally identify you will not be published.